Since 1924, Plymouth Tube has been a global specialty manufacturer of carbon alloy, nickel alloy, and stainless precision steel tubing. Plymouth Engineered Shapes manufactures titanium, stainless, nickel alloy, carbon & alloy semi-finished extrusions and semi-finished shaped bar.
Plymouth Tube Company is one of the most innovative American manufacturing companies you’ve probably never heard of. But their products can be found in airplanes, police batons, fast food ketchup dispensers, race cars, medical devices, and rocket ships to name just a few. Caterpillar, Ford, Toyota, GE, Boeing, and Airbus are just some of the businesses that have come to depend on them.
They are a global manufacturer of titanium, stainless, nickel alloy, carbon & alloy semi-finished extrusions and semi-finished shaped bar. They also manufacture carbon, alloy, nickel alloy, and stainless precision steel tubing. And while the last two decades have seen many American manufacturers close or relocate production overseas, often resulting in decreased quality and increased lead times, Plymouth Tube has not only remained in America, but they have also grown and strengthened here. They owe this to their culture and their people.
Culture is a word that lots of companies toss around without adequately walking the talk. This is an area where Plymouth excels. The company has been focused on continuously investing in its people and always doing the right thing for 95 years. This focus on culture wouldn’t be possible without Plymouth’s family ownership (6 generations and counting), which enables a long-term orientation. Plymouth believes in patient capital. While other companies slashed costs during business cycle dips, Plymouth continued to invest in its capabilities.
Plymouth’s culture drives world-class quality and customer service. This is not a claim that is taken lightly. Plymouth has been known to set up camp in customer facilities and help troubleshoot their operations, even when the problems were unrelated to Plymouth. When a customer needs a last-minute order filled in half the time that it usually takes, Plymouth takes their call at 3am and works around the clock to make it happen.
In most product segments the company’s quality just can’t be matched, and they back that up with one of the industry’s only “no questions asked” return policy. Their customers applaud the organization for quality and service and show their support in long term partnerships with Plymouth. In fact, this quality and service recognition is also well known by Plymouth’s competitors. When a competitor had trouble producing a part to meet their customer’s contractual specifications, they outsourced it to Plymouth. More than one competitor has told Plymouth that they are the benchmark for the industry.
This kind of black-belt quality and customer service wouldn’t be possible without Plymouth’s employees. Plymouth IS its people. They believe in empowering employees to decide what’s right, and to do it. This means emphasizing autonomy, minimal hierarchy, a bias for action, and technical expertise. On this last point, employees are encouraged to continually develop themselves, so much so that the company offers full tuition reimbursement to all employees, a rarity in any industry. Plymouth’s employees are regularly invited to speak at technical conferences and are regularly cited by other speakers. All this shows up in the company’s retention rate, where tenures of 30+ years are not unusual. From this strong platform, Plymouth has built a strong pipeline of innovation and growth opportunities.
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